Open Ticket
Thank you for your interest in our products and services.
Please fill in your details below and tell us how we can help you. One of our sales representatives will get back to you as soon as possible, however please allow 3 - 5 business days.
Please fill in your details below and tell us how we can help you. One of our sales representatives will get back to you as soon as possible, however please allow 3 - 5 business days.
Fill in the fields below and our support team will respond to you in strict rotation.
If you have an urgent support matter, click here to open an URGENT support request.
If you have an Emergency (example: server down, website down) click here to open an Emergency request (login required).
If you have an Emergency (example: server down, website down) click here to open an Emergency request (login required).
Account Queries:
Please fill in your details below and tell us how we can help you. One of our sales representatives will get back to you as soon as possible, however please allow 3 - 5 business days.
Please fill in your details below and tell us how we can help you. One of our sales representatives will get back to you as soon as possible, however please allow 3 - 5 business days.
To send us secure information, fill in the form below. Use the secure information box to send us e.g. passwords.
EMERGENCY TICKET - IMPORTANT:
ONLY create an Emergency Ticket if this is a 'Genuine Emergency'.
A 'Genuine Emergency' is classified as at least one of the following:
Server down or off-line
Website down or off-line
Email down or off-line
Please Note: If you create an Emergency Ticket, our staff will be paged immediately and will be in touch with you as fast as possible. A call out fee of $305 + additional hourly rate of $139hr +GST will be immediately billed to your account. The fee will ONLY be credited if we consider the matter to be a 'Genuine Emergency'. If this is not an emergency, but it is Urgent, including WordPress or WooCommerce issues, online payment issues etc, click here to open an URGENT support request.
If your request is not urgent, click here to open a normal request.
ONLY create an Emergency Ticket if this is a 'Genuine Emergency'.
A 'Genuine Emergency' is classified as at least one of the following:
Please Note: If you create an Emergency Ticket, our staff will be paged immediately and will be in touch with you as fast as possible. A call out fee of $305 + additional hourly rate of $139hr +GST will be immediately billed to your account. The fee will ONLY be credited if we consider the matter to be a 'Genuine Emergency'. If this is not an emergency, but it is Urgent, including WordPress or WooCommerce issues, online payment issues etc, click here to open an URGENT support request.
If your request is not urgent, click here to open a normal request.