About Club Purple
Club Purple is a maintenance and managed service offering enhanced security and other benefits to existing Purple Dog customers, and to new customers who require assistance with an existing site.
We provide extra value to you, in exchange for your on-going commitment to us = win:win!
1. We Keep Your Website Software Up-To-Date
The biggest weakness in any website (apart from weak logins!) is outdated software. With Club Purple, you receive updates to your website software on a regular basis, whenever a patch is available (typically once or more per week). This helps to ensure that your site stay up-to-date, safe from known security issues or bugs and also benefiting from the most recently added features. Keeping software up to date is vital because it offers the best defence against hackers where specific security bugs or vulnerabilities have been identified (which happens more often than you would believe!). Unless you’re confident in doing all of these updates yourself, you can relax as we will handle the software updates for you.
2. We Perform Daily, Weekly & Monthly Backups (plus more if required!)
Standard Purple Dog web hosting clients receive one backup per week, which is overwritten each time the backup runs. This means your backup is a snapshot of the last 7 days. With Club Purple, we perform enhanced backups - keeping multiple copies – daily, weekly and monthly – of your website files and website related databases, in case there is ever a need to restore your site from a previous version. Backups are stored both on server and in the cloud, to ensure maximum protection. For e-commerce online shops and stores or booking platforms that are processing multiple orders per day, we offer optional increased frequency database backups (up to every 5 minutes!) where required. Our Club Purple backups are of your WordPress based website files and databases - and this suits 99% of our customers. It doesn't generally include the entire hosting account, (e.g. cPanel / emails etc), nor does it include any third party services such as Gmail or other external data e.g. your Dropbox files or other. However, if you require multiple cPanel backups, or multiple external data backups, we may be able to offer these at additional cost - In such cases, we recommend that you let us know prior to ordering, so that we may confirm your requirements.
3. We Provide a Monthly Report
You'll receive a monthly email PDF detailing what’s been happening on your site.
The report includes for example (click the images to see a sample)
- the number of software updates;
- number of backups performed;
- website uptime;
- basic Google Analytics (site stats e.g. how many visitors you received) - assuming we have installed GA for you.
- site maintenance and clean-ups performed
- malware scanning and more
4. We Pro-actively Monitor Your Site
Whilst we monitor every customer that we host, Club Purple members receive a little more attention. If your site is hosted with us, we monitor your site traffic and may apply small tweaks to any aspect of your site or files, where we feel it will be of benefit. Non Club Purple members can opt to pay for this at hourly rates. If your site is hosted elsewhere we may also be able to offer this enhancement after an evaluation.
5. Free Annual Reviews
In addition to the above, we offer to provide a courtesy 30 minute annual review, either by phone, Skype or face to face - where practical. During the review you can let us know about any minor changes that you'd like made to your website - for example, a text change - or you can use the review to ask about any service related matters, or simply get some professional advice and guidance at no additional cost*. To book your review - please get in touch.
6. Option to Add TimeBlocks at Discounted Rates
While you are a Club Purple member, you can enjoy lower hourly or project related costs. These are available either ad-hoc / as and when needed, or through our enhanced level of service that we call "TimeBlocks". In summary, time is charged at a discounted block cost. The more hours you agree to, the lower the hourly rate! Please ask for more details.
Cost
Club Purple per each single website is priced from $22.50 month (plus GST where applicable) - Fees are payable annually in advance.
The exact cost depends on the complexity of your site, whether it is hosted by us, whether we built it, how much "manual time" you require and so on. We can perform a free evaluation for you if you provide admin login details.
TimeBlocks: Cost is dependent upon the number of hours you purchase. Fees are payable monthly in advance. Please ask for more details.
Apply For Membership
The Small Print:
Club Purple is provided on a "best efforts" service basis. It's available by application and may be declined without reason. Terms and Conditions apply.