Knowledgebase

To access Project Management (or Timeblock) information for your organisation, you will need to...

At Purple Dog we take account security seriously - follow these simple steps to stay safe and...

For certain requests, we are obliged to evaluate the veracity of your identity or information...

If you have multiple personnel in your organisation, you may wish to enable them to have access...

The following information relates to the transfer of ownership from one client to another and is...

We understand that from time to time you may wish to delegate another member of your team, or...

We can now accept payment via Direct Debit. Direct Debit means you can "set and forget" the...

In order to perform certain tasks or view specific information, you will need to login to your...

We automatically send invoices for all upcoming payments and you can also see due payments from...

To check what services you have, please log in to your Purple Dog client account You'll need the...

Are you wanting to login to your Purple Dog CLIENT AREA ?  Have you forgotten your password? The...

Yes, our website client area is protected by encryption through an SSL (Secure Socket Layer)...

We send emails to our customers for specific reasons - whether alerts, notifications, invoices or...

When you log in to any website account online, you probably use a simple 'username and...

Here at Purple Dog, we understand that staff change!   Nevertheless, it's important to ensure the...

Upgrading: yes - and you should be able to do this from within your client account area (or...

We offer multiple payment options.  You can choose a payment method for all services, or you can...

To add a new credit card or to manage an existing card, please login to your client account. For...

On this page, you can find out about closing / cancelling a specific service, or how to close /...

Purple Dog provides a comprehensive end-to-end service and we appreciate there are times that...