Remove subscribers from lists

Wherever possible, it's a good idea to ask subscribers to remove themselves from your list - that creates less work for you and reduces the chance of errors.

However, sometimes you need to manage the list yourself. There are different ways to remove subscribers, depending on your needs. You can remove subscribers individually, or perform a bulk removal. You can also choose to remove just their email addresses from your lists, keeping their subscriber profiles and reporting data intact, or alternatively erase all data associated with them from your account. Below, we'll explain each of these options in detail.

Remove individual subscribers

You can remove an individual subscriber's email address from a subscriber list by changing their status to either "Deleted" or "Unsubscribed". Their reporting data and subscriber profile will be preserved.

Changing a subscriber's status to:

• Deleted — Removes them from the current list, but will not add them to the suppression list. If the subscriber resubscribes, they will automatically be returned to "Active" status.
• Unsubscribed — Removes them from either the current list, or all lists, depending on the list's unsubscribe settings. If it's set to "all lists", the subscriber will also be added to the suppression list.

To delete or unsubscribe a single subscriber:

1. Click Lists & subscribers.
2. Click the subscriber list you want to work with.
3. Use the search field to find the subscriber's email address, then select the checkbox to the left of the address. 
4. From the dropdown menu above, select Move to Deleted or Move to Unsubscribed, then click Apply.

Remove subscribers in bulk

When removing subscribers in bulk, you have three options:

• Unsubscribe from all lists — Removes the included addresses from all lists, sets them to a status of "Unsubscribed", and adds them to the suppression list.
• Delete from this list only — Removes the included addresses from the current list only, and sets their status to "Deleted".
• Delete from all lists — Removes the included addresses from all lists, and sets their status to "Deleted".
• Erase permanently from this account — Removes all traces of the subscriber from your account, including reporting data. The subscribers are not added to the suppression list. This option is ideal for privacy, or removing private data in accordance with relevant laws and regulations.

To delete or unsubscribe multiple subscribers:

1. Click Lists & subscribers.
2. Click the subscriber list you want to work with.
3. On the list page, click Remove subscribers in the right sidebar.
4. Enter the subscriber email addresses into the text box, one address per line.
5. Select Unsubscribe from all lists, Delete from this list only, or Delete from all lists.
6. Click Remove subscribers.